Returns Policy

We want you to be completely satisfied with your purchase and therefore, we offer a 60 days return guarantee for all our devices (MINI, COMPACT, MAX, ULTRA & ELITE), for your peace of mind. This time-frame becomes active when you receive the product (not when you buy).

If, for any reason, you would like to return your Red Light Therapy Home product within this time-frame, please follow these steps to start your return:

  1. Make sure the product & it's packaging are in perfect condition.
  2. Take clear photos/videos of the product and it's packaging.
  3. Send an email to contact@redlighttherapyhome.com with the subject line "Return Request - Order #" and attach all photos/videos from step 2.
  4. Please write a reason for return as a part of your email.
  5. Wait for 2-4 business days before we review your request and send you a reply.

We will reply to your email and confirm if your return has been approved along with the return shipping address (US, Canada or UK) and phone number. Return shipping is handled and paid for by the customer, but there is no restocking fee or any other hidden charges.

Requirements

  • The product and it's packaging must be in perfect condition without any wear and tear whatsoever.
  • You should have received an approval from us on email by following the above procedure. Returns without an email approval will not be accepted.
  • Return shipping cost and safe delivery is the responsibility of the customer. Any product damaged during return shipping will not be accepted.

Refund Process

  • When a return is received by us, it is queued and processed within 2-4 business days.
  • Every return goes through an inspection process to make sure it fulfils all of the above requirements.
  • If the product passes the inspection process, a refund is processed (less return shipping charges in case a prepaid shipping label was provided) and the funds are sent back to the original method of payment. A notification is sent to the customer.
  • If the product fails the inspection process, a notification is sent to the customer and the product is sent back at the customer's expense.

Manufacturing Defects

All products sold by Red Light Therapy Home are carefully tested and inspected before shipping and come with a warranty (3 years for panels and 1 year for stands). Any manufacturing defects come under our Warranty Policy.